What are the rates for Pop up nanny services?
The standard rate for Pop-Up Nanny is RM42/hour for each Kiddocarer and there will be other surcharges that will be applicable such as logistic fee, Kiddokits and Supervisor.
What are the payment options for the pop up nanny service?
We do have several payment methods, and the payment can be made using online banking (FPX), credit card, E-Wallet or PayPal.
Do you require a deposit or upfront payment?
We don’t require a deposit or upfront payment, however all payments must be made upon confirmation of booking and before the setup of Pop-up Nanny at your event or location.
Is there a cancellation fee if I need to cancel my booking?
A non-refundable deposit of 20-50% (depending upon size of Pop Up Nanny) is required upon customer’s confirmation of service take up. There is no additional cancelation fee should you decide to cancel the booking. However, kindly note that the deposit paid is non-refundable.
Are there any discounts available for booking multiple events or recurring services?
Yes, however we would encourage for you to submit a request via Pop-up Nanny booking form for further discussion.
What is your refund policy?
Our refund policy will be applied for two situations as stated below:
- If you cancel more than 24 hours before the job is scheduled to start, we will provide a 50%-80% refund (depending on the Pop-up Nanny size and only applicable if you have made full payment)
- If you cancel less than 24 hours before the job is scheduled to start, there will be no refund provided as we will compensate the Kiddocarer for the cancelation.
Can I request an invoice for corporate bookings?
Yes, you may. You can click the ‘Chat With Us’ button in the Kiddocare App, and our Kiddocare Support willl assist you further regarding the details of the booking.