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Service Related

Will the stand-in nanny follow the same routines and rules we have established?

You will need to provide such required information to the stand-in Nanny selected.

Our Kiddocarers are trained with a strict SOP guideline that includes safety and security measures. As the stand-in Nanny will be performing her duties in your childcare centre, the Kiddocarer will also follow your centre’s SOP guidelines as deemed fit to Childcare Centre Regulations.

Can I request a specific stand-in nanny based on the childcare preferences or needs?

Yes, you can submit your request in the booking details and we will on best effort try to match you with a stand-in Nanny that suits your requirement.

Can I schedule a trial session with a stand-in nanny before committing to regular care?

Upon confirming your booking and securing a stand-in nanny, you may assess their capability to perform tasks at your childcare centre. Should the Kiddocarer assigned fail to perform the tasks up to your standards, we can provide a replacement within 24 hours. Please be sure to contact our Kiddocare Support for further action.

What if I need additional services or extended care beyond the originally booked hours?

Typically we have charges for extended hours and also subject to Kiddocarer availability. Please contact Kiddocare Support for further inquiries.

Are there any opportunities for families to provide positive feedback or recognition for exceptional stand-in nanny service?

Parents of children at your Childcare Centre cared by a stand-in nanny can submit their feedback through your booking feedback and review form.