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General Inquiry

What is a stand-in nanny service?

A Stand-In Nanny is a substitute babysitter who provides childcare services in the absence of the regular or permanent babysitter/teacher in the childcare centre. This could be for a short-term period, such as when the regular babysitter/teacher is on vacation, or for a longer period, such as during a babysitter/teacher’s extended absence or maternity leave.

Where do I book for stand-in nanny service?

If you’d like to place a booking for Stand-In Nanny, you need to fill in the Google Form through the link below and our Kiddocare Support will contact you further: https://docs.google.com/forms/d/e/1FAIpQLSdPME4a-3-Y1k6_xzUR4Lf9IlRWi30mSER6Clhecrjhj1yeKQ/viewform

How far in advance should I book a stand-in nanny?

It is advisable to place a booking at least 48 hours before the intended service.

Can I request a stand-in nanny with specific educational qualifications or expertise in certain subjects?

Yes, you can. Kindly fill in your request for a Stand-In Nanny in the ‘Carer Requirement’ section.

Are there any discounts or promotions available for long-term bookings with stand-in nannies?

At the moment, stand-in nanny rates are as per our standard rates. You may inquire through Kiddocare Support for further requests.

Are stand-in nannies available for overnight or weekend?

Yes, Stand-In Nanny is available according to your time and date of booking.

Can I transfer my booking to another centre/location if I need to cancel unexpectedly?

In case of cancellation, please refer to Kiddocare Cancellation policy for stand-in nanny services. However, if you do not wish to cancel your booking but need to change the location of your booking, you will need to inform Kiddocare Support. This may impact the selected stand-in nanny’s ability to relocate.

In which areas do you provide this service?

At the moment, we provide this service in Klang Valley only. You may inquire further via Kiddocare Support.

Are last minute booking requests entertained?

Yes, we do. However, please note that there will be an additional last minute surcharge will be imposed. It is also subject to Kiddocarers availability on short notice.