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Safety & Security

How can Kiddocare assure the safety of my child(ren)?

As a matching platform, Kiddocare will, in our best efforts to minimise risks and mishaps during service, ensure the following:

  1. Institute service SOPs and monitoring measures throughout the service session,
  2. Qualify the Kiddocarers through mandatory trainings and assessments.

The responsibility and quality of service lies with the Kiddocarers, thus we suggest that parents provide as much guidelines as possible to the Kiddocarer, and childproof their homes. And if the service takes place outside of the home, then the parents must ensure that the place is safe for their children.

How to ensure that the Kiddocarer is trustworthy?

We take strong measures to ensure that our Kiddocarers meet specific standards. Here are our guidelines:

  1. All our Kiddocarers are registered with complete information.
  2. All our Kiddocarers are security vetted by the PDRM from any criminal reports/records.
  3. You get updates every hour on your child’s condition and so you will be able to gauge your child’s situation. The Kiddocarer only takes care of your child with undivided attention.
  4. You may have a family member around and you may install a Spycam or CCTV to give you assurance. You also may inform your neighbours to check on the babysitter at home. Of course, to address comfort issues, some parents have tried the service for short hours with them around, for observation. If you are comfortable, you may engage with the same Kiddocarer for your next booking.

IMPORTANT: Kiddocarers are independent service providers who provide childcare services independently for the customer. Kiddocare is only a matching platform and will monitor services during booked service sessions.

Are Stay-In nannies trained in emergency procedures?

Our Kiddocarers are trained and certified in CPR, First Aid and Emergency Response.