Will we get the information of the children we will be assigned to look after?
Yes, you will from customer’s booking details. From the details provided you can decide to choose any of the jobs that will suit your readiness and preference of child’s age, gender, location and acquired care hours. Once you accept a job, we will share your profile to the client for their confirmation should they find you suitable to their preference.
You can also view the information through the service channel created before the service starts if your job has been confirmed. This is to help you prepare for the session.
Do we look after the children at our house?
No, Kiddocarers do not take care of the children in their own house, but must arrange to travel to the locations required by the client. In can be in the client’s house, office, clinic, event place, shopping mall, theme park, basically anywhere! Some clients may want you to meet them at their house, then will bring you elsewhere. As long as you inform us of your whereabouts & committed to general SOP conduct, you’re good to go!
How do we arrange for our mealtimes and breaks while in services? Say, I may need a couple of minutes to perform my prayers.
You can request from the client to work around the request. Usually, you are advised to attend to such personal needs once you are settled with the child under your care. You can arrange to get a quick meal or excuse yourself to the bathroom when the child is taking a nap, for instance. For Muslims, be mindful with your prayer breaks and do not overrun the timing! Always make sure that the child is safe in sight or nearby for you to reach immediately should any emergency occur.
Will the clients provide for our meals?
You are advised to arrange for your own meals. You can request for the client to provide useful guidelines should you want to place orders from Grabfood or FoodPanda. However, some clients would be glad to provide food for you too. Should they come up with this offer, you may accept or decline accordingly. Please be mindful of your own food allergies should you decide to accept the food offered.
