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Community & Support

Is there a community platform where Kiddocarers can connect, share experiences, and provide mutual support?

No, we don’t have a specific community platform for Kiddocarers yet, but once Kiddocarers have completed all the compulsory trainings, you will invited to the Handholding Whatsapp Group and the Kiddocarer Support Team will monitor and assist you if needed.

Please note that we will enable a Kiddocarer support channel in due time. We will be sure to update when it is ready.

How can I access additional support or resources?

You can reach out to Kiddocarer Support via ‘Chat with Us’ now.

Can I request mediation or support from Kiddocare when facing challenges with a customer?

Yes, you can reach out to the Kiddocarer Support Team if you face any challenges or emergencies happening during the session. You can request help by following these steps:

  1. Click the ‘Chat with Us’ icon
  2. Click on the related issue such as ‘Alert on emergency situations during the booking’
  3. Select which session are you referring to
  4. Provide more detail regarding the request and click ‘Send’

Kiddocarer Support Team will get in touch with you shortly to assist further regarding the issue.