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Account & Security

How can I update my personal information on my Kiddocarer profile?

You can update the information required in the Kiddocarer App. Just login with your email and password. Please ensure all the information are correct before proceeding to save the information.

I'm having trouble logging into the Kiddocarer app. What should I do?

First, make sure that you are using the Kiddocarer App and not the Kiddocare Customer App.

You can take the following steps:

  1. Try to refresh your App. Pull the interface down to refresh the App.
  2. Restart the App by sliding the screen above to clear the cache dan close the App. You can re-launch the App to try again.
  3. Reinstall the App by uninstalling it from the App Store or Google Store and once it is done. Proceed to install again. You can now re-launch the App.

If the problem isn’t resolved, please contact Admin Hero 3 through Whatsapp. It will be more helpful if you can provide us with the screenshot or screen record of the issue.

Please provide the following information:
– Carer ID:
– Device Used:
– Device Operating System:
– Issue:

Is there a way to customize my notification preferences on the app?

To ensure you can get the notifications of all announcements and notifications, you need to switch on the notification in the Settings on your phone.

  1. Open ‘Settings’
  2. Scroll down to ‘Notifications’
  3. Choose the Kiddocarer App and please ensure you have ticked it to allow the phone to receive notifications.

How can I update my password or account information for my Kiddocarer profile?

You can update or change your password using these simple steps:

  1. Open Kiddocarer App
  2. Click on ‘Profile’
  3. Scroll down to ‘Settings’
  4. Click on ‘Account’
  5. Click on ‘Change Password’ and follow the prompts.
  6. Click on ‘Save’

Your new password will be updated automatically.

What should I do if I forget my password or have trouble accessing my Kiddocare account?

If you forget your password and are unable to log in, you can retrieve your password by following this simple steps:

  1. Open the Kiddocarer App
  2. Click to ‘Sign in’
  3. Click on ‘Forgot password?’
  4. Key in your registered email address and your new password
  5. Click on ‘Continue’
  6. You will receive a unique code in the registered email
  7. Key in the code provided and click ‘Submit’
  8. You will receive a pop-up notification that states your password has been updated
  9. Click to ‘Sign in’ and enter your newly updated password

What security measures does Kiddocare have in place to protect Kiddocarers account?

Kiddocare has put safety measures in terms of system, data and personal information protection. All information, data and forms are safely kept to ensure there is no data breach to other parties. By submitting your information to the Company, you give consent to the use of that information as set out in the submission form and in the Terms of Use.

How often does Kiddocare update its app, and do I need to manually update it?

Kiddocare would have periodic App updates. You will be informed of any new updates. You need to manually update your App in Google Play Store or Apple App Store to get the updated version. Follow these simple steps:

  1. Go to Google Play Store or Apple App Store
  2. Search for ‘Kiddocare Carer App’ or ‘Kiddocarer App’
  3. Click the ‘Update’ button and wait until the update is complete.

What should I do if I experience a technical issue during a service session?

We understand that you may encounter technical errors during service. Here are some steps that you can take to resolve the issues:

– Refresh or restart your App
– Uninstall and reinstall if the above step failed
– Last option is to contact Admin Hero 3 through Whatsapp

Please note that we are constantly trying to improve our App experience. We appreciate your feedback on the errors your received.

Is there a user guide or tutorial available within the Kiddocarer app for new Kiddocarers to navigate its features?

We do not have an in-App user tutorial. However, Kiddocare will share a demonstration video and tutorial file with all Kiddocarers upon activation.

Option for the above: I'm not sure how to use the App. Can you help me?

We do not have an in-App user tutorial. However, Kiddocare will share a demonstration video and tutorial file with all Kiddocarers upon activation.

What should I do if my job has not started but the service chat has been closed?

You will need to contact the Kiddocarer Support Team via ‘Chat with Us’ to resolve the issue.

Can I use the same email for the customer and Kiddocarer app?

Yes, but it is advisable that you use different email to ensure smooth booking and job navigation between being a customer and a Kiddocarer.