Terms & Conditions
1. The services made through this package are valid till 30st June 2023.
2. This package is valid for bookings of 4-hour sessions only.
3. Payment for this package must be made up front and in full and is non-refundable.
4. This package can only be purchased on Kiddocare online shop.
5. This package entitles you ten (10) 4-hour session.
6. One payment is made, a unique code will be sent to your email. To claim the sessions, enter the code in the Discount Code section when you make the booking.
7. When booking for service using the package code, customers will not be required to pay for the service fee (of the 4-hour session) but the 7% platform fee will apply based on the original 4-hour session price as well as other surcharges (if applicable).
8. The customer may purchase more than one package and will be assigned with one unique code per package.
9. The package is transferable and can be assigned to a different user using the same code. However once the code is used on the first session, the package can no longer be transferred to another user.
10. Once the code is redeemed 10 times, the code will automatically be blocked and can no longer be used.
11. Customers are responsible to keep their codes secure.
12. Any sessions unused after the validity period will be forfeited and will not be refunded.
13. This package cannot be used with other discounts, offers or packages.
14. Services to be rendered is subject to carer availability.
15. You can use the unique code to book all ten sessions at once, inserting the same code in the “Discount Code” field for each session, or do so in separate bookings, our system will keep track of how many times a code is used, up to a total of four times, before it becomes invalid
16. Sessions cannot be broken up to several shorter period of service. If the service ends before 4 hours, no refunds will be provided.
17. Sessions can be extended to more than four (4) hours, however, extension charges will apply at RM25/hour.
18. All sessions cannot be combined.
19. Upon cancellation of a booking made using the package 24 hours or more before service session, the unused session is returned to the claimable pool, the administrative and other charges are not refundable. Unused sessions cannot be refunded in cash, but can be redeemed in later bookings. If cancellation is made at the last minute (less than 24 hours before service is due to start), the session will be considered forfeit, without refund.
20. Other terms and conditions of use and service stated in our web, app or communications still apply.
21. This package is an offer made to the client, there is no compulsion for purchase. Once purchase is made, the client is deemed to have agreed to the terms and conditions of the package above.
What do our Kakak KC do?
a. They are not maids or helpers, and do not do housework, take care of pets or the elderly.
b. They travel to your preferred location for babysitting service. This can be at the your house, event or any other location specified by the client.
c. They accompany and keep the children safe while adhering to Kiddocare’s SOP.
d. They engage children with fun games and enrichment activities.
e. They bathe, feed, clothe and ensure the cleanliness of the child as needed (light cleaning).
f. They provide constant updates to you during service with monitoring from admins on duty.
What is the process like when our Kakak KC arrive at your house?
a. Our babysitters will arrive 15 minutes earlier before the scheduled session.
b. They will change into a new set of clothes upon arrival of service.
c. They will sanitize and wash hands at regular intervals.
d. They will then take care and attend to your children once the scheduled session begins.
e. Our babysitters will bathe, feed and clothe your children as needed.
f. They will engage, play and entertain your children with activities suitable with their age.
g. They will clean up after playing as part of babysitter-child activities.
h. They will also provide hourly updates to you throughout the session.