Terms & Conditions:
1. This gift-card is valid for 90 days from the date of purchase.
2. This gift-card can only be purchased on Kiddocare online shop.
3. The gift-card cannot be exchanged for cash & non-refundable.
4. During service booking, if the value of the service exceeds the value of the gift card, the difference thereof should be paid by the bearer
5. If the value of the service is less than the amount stated in the gift card, then the difference thereof shall not be refunded to the bearer
6. 7% platform fee will be imposed when the session is redeemed, based on the total transaction amount
7. The gift card is transferable and can be assigned to a different user for one time use only
8. Customers are responsible to keep their codes secure.
9. Other surcharges will still apply if applicable
10. This package cannot be used with other discounts, offers or packages.
11. Services to be rendered is subject to carer availability.
12. Sessions can be extended however extension charges of RM25 per hour will apply.
13. Upon cancellation of a booking made using the gift-card 24 hours or more before service session, the unused session is returned to the claimable pool, the administrative and other charges are not refundable. Unused sessions cannot be refunded in cash, but can be redeemed in later bookings. Rescheduling fee of RM25 will be imposed when new booking is placed.
14. If cancellation is made at the last minute (less than 24 hours before service is due to start), the session will be considered forfeit, without any refund.
15. If an assigned carer withdraws from the service, Kiddocare will attempt to find a replacement. Client also has a choice of postponing the service to a later date, with rescheduling fee waived. For this gift card, no refund will be provided.
16. The session cannot be broken up into two or more sessions.
17. Other terms and conditions of service stated in our web, app or communications still apply.